13: Think Outside the Box with Dr. Jordan Shlain, Chairman of HealthLoop!

Dr. Jordan Shlain is practicing primary care doctor who questions everything. Jordan share his entrepreneurial journey, innovative approach to healthcare delivery, and his passion for the atomic unit of healthcare – the doctor and patient relationship.

The ModernMD: Dr. Jordan Shlain

Dr. Jordan Shlain is a nationally recognized physician for his innovative approach to the delivery of healthcare. Jordan is the Founder and Chairman of Healthloop, a cloud-based platform that automates follow-up care; keeping doctors, patients and care-givers connected between visits with clinical information that is insightful, actionable, and engaging. Dr. Shlain was appointed commissioner by the Mayor to the SF Health Service System Board and sits on the Board of Hope Street Group, a bi-partisan Washington, DC policy think tank. He was named one of the top healthcare innovators by HealthSpottr. Jordan is a frequent speaker at various conferences; Health 2.0, RockHealth, Economist Big Ideas, Futuremed and UC Berkeley’s Pre-Med 101, and consults with the investor community as a due diligence expert.

Success Quotes:

“When one tugs at a single thing in nature, he finds it attached to the rest of the world.” – John Muir 

“The art of medicine consists of amusing the patient while nature cures the disease.” – Voltaire

“It’s very difficult to find a black cat in a dark room, especially when there is no cat.” –  Ignorance: How it Drives Science by Stuart Firestein 

White Coat to Business Suit:

After finishing his training in 1997, Jordan joined a private practice in San Francisco with the promise of taking of the practice in a year. Jordan’s deal to take over the practice fell though at the end of the year. He decided to take a walk home that would change his direction as he made an unexpected stop at Mandarin Oriental Hotel. Listen as Dr. Shlain share this life altering experience as he learns the art of five star patient care from the hotel concierge and the story of how he accidentally started HealthLoop. 

Idea to Venture:

The Idea: How do you digitally enable a five star experience for patients while decreasing the burden of routine processes in a doctors office? Listen to the big vision of Healthloop to improve the patient experience and unburden the doctor from the mundane.

Failures: Started with a spreadsheet, a single question, and daily patient phone for real-time tracking. Jordan decided to scale this initial experiment and design a software product that would proactively and asynchronously reach out to his patients.

Success: HealthLoop honors the physicians life and respects the patient’s journey through their illness. It provides a voice to happy patients and benchmarks physician performance. 

Lesson Learned: How do you know what is happening with your patients now? Predictive analytics and claims based big data fail to tell you what is happening. The big opportunity for intervention is the present. 

Business Rounds:

Best Advice: Take some time off and go see the world.

Daily Success Habits: In the morning, Jordan learns two new things that he will keep forever. At the end of each day, he spends five minutes reflecting on his day and what he failed at.

Healthcare Trends:

Healthcare is moving from a world of interventions to a world of advocacy. It won’t just be about what is the matter with you, but what matters to you. Below are some highlights.

Access: Large focus has been on healthcare access with the creation of telemedicine, minute clinics, and video visits.

Genetics/Personalized Medicine: We are far away from applying this in meaningful way. Exciting opportunities exist with genetic markers and drug therapy.

Medical Board Certification/Medical Training: Technology will change medical school training and process for board certification.

Artificial Intelligence/Algorithms: Humans can’t scale and algorithms can have empathy. There will always be a role for the healing arts.

Links:

http://healthloop.com/

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